Returns & Exchanges

At Prometheus Design Werx, we stand by the quality of our gear and offer a 30-day return window for items in new, unworn condition with original packaging. We are committed to ensuring your technical apparel and equipment meet the highest standards of performance and utility.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all tags are attached and the product is in its original, resaleable condition.

• 3.
  Affix the Label

  Download and print the prepaid shipping label provided by the portal and attach it firmly to the outside of your return shipment.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking number handy; once received, our team will process your refund or exchange within 5-7 business days.